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Frequently Asked Question (FAQ) :

Q: What exactly happens after ordering?

A: After ordering you will promptly receive an order confirmation via e-mail.
And the product will be delivered instantly as soon as the payment has been electronically processed,
which normally is within an hour.

Q: Can I have a discount if I buy all your products at once?

A: Yes! You can order our Complete Kontakt Bundle & VST/AU Plugins Bundle with 20% discount.

Q: How to Extract Zip Files?

A: There are a variety of software solutions available for Windows and MacOS to extract Zip files,
for example Winrar (for Windows) and Unarchiver (for MacOS) .

Q: How do I load a Sample Library in Kontakt 5?

A: You can simply drag the NKI file to the kontakt or you can click on add library and a window will pop up asking you to select the respective library folder on your hard drive , select the library folder and confirm with ok and click yes . Video Tutorial

Q: How to install AU Plugin in Logic Pro X ? .component file

A: After you extract the zip file open the AU folder and drag the component file to your desktop.
( The relevant plugin file will be named after the plugin, in this format: [PluginName].component )
Go to Macintosh HD > Library > Audio > Plug-ins > Components
And drag the component file from your desktop to the components folder.
Sometimes Logic Pro can't recognize the new compomemts until you restart your computer.
After you restart your computer, launch Logic go to midi channel click on instrumemts
And you will find the new plugin there. Video Tutorial

Q: Why do i see “Demo Mode” when using Kontakt libraries?

A: Because you are using the Kontakt player version. our Kontakt libraries require Full version to remove the demo mode message. Send us a message and we will suggest an alternative solution.

Q: Help! My download is not working?

A: It's our commitment to ensure your download goes through as soon as possible. That's why we suggest you
To contact us ASAP if you have any difficulties with the downloads.

Q: Can I use my MIDI controller or keyboard with Auditory Lab?

A: All of our plug-ins and Kontakt libraries will respond to MIDI Note messages received on any MIDI Channel.
If your MIDI Controller sends MIDI Note messages and you can plug it into your computer, you can use it with
Auditory Lab! This includes USB MIDI keyboards, traditional workstations with MIDI Out, USB Drum/Finger
Pads, and more. Additionally, many parameters can be assigned to a knob or other continuous controller.

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